1. WHO WE ARE AND HOW TO CONTACT US
1.1 Who we are. We are Gymshark USA Inc. – a company incorporated and organised in Delaware whose principal place of business is at 38 Greene St, Fourth Floor, New York, New York 10013.
1.2 How to contact us. You can contact us at gymshark.com/contact, by contacting us at the address above or via the support section on our e-comm app (known as the Gymshark App on the App Store) (the “app”).
1.3 How we may contact you. If we have to contact you, we will send an email to the email address you provided to us in your last order.
2. PLACING AN ORDER
2.1 How you can place an order. Orders may be placed through our website or our app. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button if you are paying via Apple Pay.
2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorized to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
3. OUR RIGHTS TO CANCEL YOUR ORDER
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at gymshark.com/contact and/or via the support section on our app.
3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to: (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; or (c) make changes to the product as requested by you or notified by us to you.