Returns & Exchanges

You can return items within 30 days of delivery.

Items must meet the condition requirements below. Holiday purchases may have extended windows which will be stated at checkout or in promos.

1. Go to Returns Portal and enter your order number and email.
2. Select the item(s) and reason for return or exchange.
3. Choose refund method (original payment or store credit) and generate your label/QR where available.

• Unworn, unwashed, and unused.
• All tags attached and original packaging included.
• No stains, odors, pet hair, or damage.

We reserve the right to refuse returns that don’t meet these conditions.

Even exchanges for size/color are supported in the portal where stock allows. If an exact replacement isn’t available, select a refund or store credit and place a new order.

Refunds are issued within 3–5 business days after your return is delivered to our warehouse. Your bank may take additional time to post the credit.

Original shipping fees are non-refundable unless the return is due to our error.

Prepaid labels may be provided in eligible regions. A flat return fee (shown in the portal) can be deducted from your refund unless the return is due to a fault or wrong item sent.

• Pack securely to avoid transit damage.
• Include the packing slip or a note with order number.
• Use the provided label or write the RMA clearly outside.

Received the wrong or a damaged item? Start a return as “Faulty/Wrong item” and upload photos. We’ll prioritise a replacement or a full refund with return costs covered.

• Final sale items (marked at checkout).
• Underwear/socks if opened, for hygiene reasons.
• Gift cards.

Gift returns can be refunded as store credit to the recipient. Provide the order number or purchaser email in the portal.

Track your parcel using the link from the portal or the carrier page. We’ll email you once your refund/exchange is processed.

International customers should generate a label in the portal (where available) or ship with a tracked service to the provided address. Mark the parcel as “Returned goods” to avoid customs charges.

Need help starting a return or have an issue? Reach us at support@yourbrand.com with your order number.

Support hours: Mon–Fri, 9:00–18:00 (local warehouse time).