Returns Policy

This policy applies to consumer purchases made on our website and app. “You” means the original purchaser. “Return” includes refunds and exchanges processed through our portal.

Returns are accepted within 30 days of delivery. Extended windows may apply during holiday periods as stated at checkout or in promotions.

• Unworn, unwashed, unused items only.
• All original tags attached and packaging included.
• No stains, odors, pet hair or damage.

We may refuse or reduce refunds for items not meeting these conditions.

1. Start in the Returns Portal with your order number and email.
2. Select item(s), reason and refund method.
3. Print the label or use QR (where available) and hand to the carrier.

Refunds are issued to the original payment method within 3–5 business days after your parcel is delivered to our warehouse. Banks may take additional time to post funds.

If you chose store credit, it is issued immediately after check-in of your return.

Even exchanges for size/color are supported in eligible regions. Otherwise, returns are refunded and you can reorder the desired item.

A flat return fee (shown in the portal) may be deducted unless the return is due to our error. Keep your receipt and tracking number.

You are responsible for the item until it reaches us. Use a tracked service and pack securely to avoid damage.

• Final sale items (clearly marked).
• Underwear/socks if opened (hygiene).
• Gift cards.
• Personalized items unless faulty.

Original shipping fees are non-refundable unless the return is due to a faulty or incorrect item sent by us.

A valid order number or receipt is required for all returns and exchanges.

We may limit or refuse returns in cases of suspected misuse (excessive returns, worn/used items, fraudulent claims).

We may update this policy at any time by posting a new version. The policy in force at the time you initiate your return applies to that request.

Questions about this policy? Email support@yourbrand.com.

Support: Mon–Fri, 9:00–18:00 (local warehouse time).